Lexmark pro715 troubleshooting

As a compact all-in-one printer, Lexmark Pro715 offers some of the best services a printer can ever have. Ideally engineered to be useful for small office groups or home office use, the Lexmark Pro715 printer has one of the best high printing qualities. With a wide range of connectivity options, automatic 2-sided printing, user-friendly 2.4” touch screen, it is one of the most productive and cost-value printers ever to be made. 

The Lexmark Pro715 printer ensures that you have a sense of calm just by design. The high-yield cartridges can easily be used for a long haul. The printer can also help in reducing the paper consumption by 50% with the automatic 2-sided printing option. 

Lexmark pro715 troubleshooting

Lexmark pro715 troubleshooting

Despite the laurels the Lexmark Pro715 printer is worthy of, there are some problems that you are meant to face. As we know, there are no printers that will not go through issues of their own. With this printer, there are some common issues you might face like,

  • Paper Jam
  • Offline Status
  • Not Printing
  • Problem connecting to the Internet

We have discussed the solutions for these potential issues to make sure we get rid of them by troubleshooting the Lexmark Pro715 printer.

ISSUE 1: PAPER JAM

Paper jam errors are quite common with printers. With Lexmark Pro715, there are 3 places where paper jams will occur the most.

 

PAPER JAM IN THE PRINTER

  • Cancel the ongoing print jobs, if there are any.
  • Lift the scanning unit of the printer. 
  • Gently remove the jam clearance cover from the front (gently squeeze it to remove the cover).
  • Ensure that the print head is moved to the side and away from the jammed paper.
  • Firmly grasp the jammed paper and remove it using both hands.
  • Make sure that you do not damage the paper more.
  • Check for the paper fragments and discard them immediately.
  • Reattach the clearance cover to its position until it clicks in place.
  • Close the scanning unit and proceed with the print job.
 

PAPER JAM IN THE PAPER TRAY

  • Pull the paper tray from the Lexmark printer.
  • Look inside the printer and remove the jammed paper if there are any.
  • Use both hands and discard them once and for all.
  • In the paper tray, ensure that the paper is properly stacked without any damages or curls.
  • Insert the paper tray back into the Lexmark printer.
 

PAPER JAM IN THE AUTO DOCUMENT FEEDER

  • Press the ADF button next to the Auto Document Feeder.
  • Open the ADF cover.
  • Firmly grasp the jammed paper that is present inside.
  • Pull out the jammed paper from the printer along with the fragments present inside.
  • Close the ADF cover until it snaps in place.
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PAPER JAM IN THE DUPLEX UNIT

  • Have a view of the printer from the backside.
  • Pull the latches on either side of the duplex unit and release them.
  • Look inside the printer and locate the jammed paper.
  • Firmly grasp the paper and remove it from the printer completely.
  • Make sure that the fragments of the paper are also discarded.
  • Attach the duplex unit back to the printer.
 
Lexmark pro715 troubleshooting
 

PAPER JAM IN THE EXIT TRAY

  • Right below the printer control panel, gently grasp the jammed paper and discard it.
  • Ensure that the fragments of the paper are also removed.
  • Press the OK button to continue printing.

ISSUE 2: PRINTER DOES NOT PRINT

The one good way to ensure that the Lexmark Pro715 prints again is by deleting the pending print jobs. Here are the steps for both the Windows and Mac Operating Systems to resolve the issue.

 

WINDOWS:

  • Open the Control Panel window (Windows + R).
  • Select the Printers & Scanners option.
  • Select the Lexmark printer from the printer list.
  • Click on the Open queue button.
  • Do a right-click and delete the pending print jobs in the list.
 

MAC:

  • Click the Apple icon.
  • Select the System Preferences option.
  • Click on the Printers & Scanners option.
  • Do a double-click on the Lexmark printer.
  • Click on the pending print jobs and click on the X button.
    •  

This is one way to troubleshoot the Lexmark Pro715 printer if the printer does not print.

 

ISSUE 3: PRINTER IS OFFLINE

When the printer goes offline, making the printer a default machine can resolve the issue.

 

WINDOWS:

  • Open Control Panel.
  • Click the Hardware and Sound option.
  • Click Devices and Printers.
  • Perform a right-click on the Lexmark printer and select the option Set as default printer.
 

MAC:

  • Click the Apple icon on your Mac computer.
  • When the list opens, click the System Preferences option.
  • Select either the Print & Scan option or Printers & Scanners option.
  • Select the printer that is offline from the list of printers on the left section.
  • Click the Print tab.
  • Below the printer, you will find three sections.
  • At the bottom of the same window, click the Default Printer drop-down list and select the Lexmark printer from the list.
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Follow the different methods to troubleshoot the Lexmark Pro715 printer when it goes through the mentioned issues.