HP SMART TANK 515 TROUBLESHOOTING

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Printer Offline

Check the power connection and reset the HP printer:

  • Check whether the power cord is perfectly connected to the printer.
  • Press the Power button to switch on the printer.
  • Turn off the Power button.
  • Detach the power cord from the wall outlet.
  • Wait for 15 minutes and then plug it back into the wall outlet. Now, turn on the Power button.
  • Check for an error message on the printer.
Brother Hl L6200dw Setup

Set as default printer:

  • First, go to the Windows Start menu.
  • Type “Control” in the open text field and click on it. 
  • Follow this path: Hardware and Sound > Devices and Printers.
  • Next, find your HP Smart Tank 515 printer and right-click on it.
  • Select the Set as default printer option.

Disable the Use Printer Offline Option:

  • On the PC, go to Start Windows. Type “Control” in the open text field and click on it.
  • Click on Devices and Printers and right-click on the HP Smart Tank 515 printer.
  • Choose the See what’s printing option and check whether the Use Printer Offline option is enabled. If yes, you need to disable it.

PRINTING BLANK PAGES

Refill the empty ink tanks:

  • Open the front door and then the left and right ink tank cover.
  • Take out the caps from all the tanks.
  • Hold the ink bottle, remove the bottle cap, and pour the ink into the respective tank.
  • Firstly, pour black color into the right tank. Then pour cyan, magenta, and yellow color into their suitable tanks on the left.
  • Confirm whether the ink has been filled to the upper line limit and close the front door.

Scanning Issue

Use HP Print and Scan Doctor:

If you face any issue in scanning, use HP Print and Scan Doctor to solve the scanning issue.

  • Check whether the paper is loaded into the input tray and turn on the printer.
  • On your computer, download HP Print and Scan Doctor.
  • Follow the prompts and complete the installation process.
  • Double-click on the downloaded file, click Start, and select your HP Smart Tank 515 printer. Follow the instructions and solve the scanning problem.

Clean the Scanner:

  • You need to turn off the printer and disconnect the power cord.
  • Now, lift the scanner lid and spread a soft, lint-free cloth.
  • Swipe the scanner glass until it is clean. 
  • Connect your power cord and then turn on the HP printer.

Paper Jam

Clear jammed paper from the input tray:

  • Turn off the printer.
  • Unplug one end of the power cord from the printer and the other end from the electrical wall outlet.
  • Remove the extra paper from the input tray.
  • Look inside the input tray and remove the jammed paper or any other object found inside the tray.
  • Load paper into the input tray and press the Resume button to continue the print job.
  • Plug the power cord to the back of the printer and the other end to the electrical wall outlet.
  • Turn on your HP Smart Tank 515 printer.

 Clear paper jam from the output tray area:

  • Turn off the printer. Unplug one end of the power cord from the printer and the other end from the electrical wall outlet.
  • Press the Cancel button to clear the jam automatically.
  • Hold and gently remove the jammed paper from the output tray. Also, remove the paper pieces or debris from inside the output tray.
  • Press the Resume button to continue.
  • Plug the power cord to the back of the printer and the other end to the electrical wall outlet. You can now turn on the printer.

You are done with the HP Smart Tank 515 printer troubleshooting. Try using the printer and enjoy the printing experience. If you face any issue, contact our technical experts.