HP LASERJET PRO M402N SETUP

Begin the HP LaserJet Pro M402N printer setup by unpacking it (if you haven’t done it yet). Fill the tray with the paper, the type of which is recommended by the printer manufacturer. If you wish to set up your printer over a wired connection, then using an Ethernet cable, connect the printer to the network. Turn on the printer and configure the initial settings. Finally, install the printer driver on your computer. Scroll down this page to know the HP LaserJet Pro M402N printer setup in detail.

HP LASERJET PRO M402N UNBOXING SETUP

  • Unpack your printer completely.
  • Open your printer’s tray and fill it with a stack of A4 or U.S. paper.
  • Make sure that the paper width guides of the tray are aligned correctly and close the tray.
  • If you wish to connect your printer over a wired connection, then get the Ethernet cable, and using it, connect the printer to the network device.
  • Connect the printer to the wall outlet and turn it on.
  • Wait for the printer to become stable and idle.
  • Once the printer becomes stable, configure the initial settings by following the on-screen instructions.
  • After configuring them, check whether your printer can print properly. To do so, press OK and select Report > Configuration Report. Now, if the printer prints the configuration report, then it is ready to perform the print operation. In the Configuration Report, you can find the printer’s IP address and other important details.
  • Update the printer firmware if available, and finally, install the printer driver on your computer to complete the HP LaserJet Pro M402n setup.

HP LASERJET PRO M402N DRIVER DOWNLOAD

Download the HP LaserJet Pro M402n printer driver for your Windows or Mac computer from this page by clicking the Driver Download, Driver Download for Windows, or Driver Download for Mac button provided.

HP LASERJET PRO M402N MANUAL

Download a soft copy of your HP printer’s user manual from this page by clicking the Manual Download button provided.

HP LASERJET PRO M402N DRIVER INSTALL

  • Open the HP LaserJet Pro M402n printer driver file.
  • Click the I Agree button to begin the driver installation.
  • Select your printer and the connection type when prompted.
  • Similarly, connect your printer to the computer when prompted.
  • Install the driver on your computer by following the on-screen instructions.

HP LASERJET PRO M402N WIRELESS SETUP

The HP LaserJet Pro M402n printer doesn’t support Wi-Fi connectivity. It supports wired and USB cable connectivity. To set up your printer over a USB or wired connection, follow the instructions given below.

  • Initially, make sure that you have completed the printer’s hardware and initial setup.
  • For wired: Connect your printer to the network device if you wish to set up the printer over a wired connection.
  • For USB: Using the USB cable, connect your printer directly to the computer only when prompted during the driver installation.
  • Now, on your computer, open the printer driver file.
  • Perform the on-screen prompts to reach the Select your connection screen.
  • Choose the desired connection type and follow the on-screen instructions.
  • Once the driver installation and printer setup are completed, print a test page.

HP LASERJET PRO M402N TONER REPLACEMENT

  • Initially, get a new or replacement toner.
  • Open the printer’s front door.
  • Gently take the used, empty, or defective toner cartridge out of the printer.
  • Now, unpack the new toner cartridge and shake it five to six times.
  • Insert the unpacked toner cartridge into its slot and close the front door of your printer.
  • Print a test page to check the quality of the cartridge.

HOW TO UPDATE FIRMWARE ON HP LASERJET M402N

You can update your HP printer’s firmware in two different ways.

  • Using the printer control panel
  • Using the Firmware update utility.

The following instructions explain how to update the printer firmware using its control panel.

  • Initially, make sure that your HP printer is connected to an active network over a wired connection.
  • Open the printer’s Setup menu by pressing the OK button.
  • Select Service > LaserJet Update > Check for Update.
  • Now, your printer will look for the latest update.
  • If the latest firmware update is available, then the printer will automatically begin the update process.
  • Update the printer firmware by following the on-screen instructions.
  • Once the update is completed, restart your printer if prompted.

HP LASERJET PRO M402N SCANNER SETUP

HP LaserJet Pro M402n is a single-functional printer that only supports the print operation.

HP LASERJET PRO M402N TROUBLESHOOTING

Some common HP LaserJet Pro M402N printer issues and the troubleshooting instructions for the same are given below. Click the Call button to contact our technical experts if you need remote assistance in resolving any issue.

HP LASERJET PRO M402N RESET TO FACTORY SETTINGS

Basically, the factory reset process is performed as a part of troubleshooting. When the troubleshooting procedure doesn’t resolve the printer issue, you can factory reset the printer settings to clear the existing issue. To factory reset your HP LaserJet Pro printer, follow the below instructions.

  • Make sure that your HP printer is turned on.
  • Go to the printer’s menu screen by pressing the OK button on its control panel.
  • Choose the Service option, followed by Restore Default.
  • Confirm the factory reset process by pressing the OK button on the printer control panel.
  • Now, the factory reset process will be initiated on your printer.
  • Once the reset is completed, your HP printer will restart automatically.
  • Reconfigure the printer settings from the beginning and print a test page to check whether the configuration is done correctly.

HP LASERJET PRO M402N PRINTER OFFLINE

If your HP printer status is offline and it doesn’t respond to the print operation, then try the simple troubleshooting instructions given below.

  • Initially, turn on your printer if it is turned off.
  • Be sure that your printer and the Windows or Mac computer are connected.
  • Check if the Smart Install option is enabled on your printer. To check it, go to the Services screen from your printer menu. If the Smart Install option is enabled, then disable it. Now, restart your printer and the computer.
  • Now, print a test page or document to check whether the printer offline issue is resolved.
  • If not, power reset your printer. Turn on your printer if it is turned off. Now, unplug all the cables, including the power cord and the USB or Ethernet cable, while the printer is turned on. Now, the printer will turn off. After waiting for 60 seconds, reconnect the cord and cables and turn on the printer. If necessary, reboot your computer.
  • Now, check if the printer offline issue is resolved.
  • If not, use the diagnosis tool, “HP Print & Scan Doctor” to identify and fix the printer offline issue.
  • Reinstall the printer driver if necessary.

HP LASERJET PRO M402N SUPPLY MEMORY ERROR

The common supply memory errors that occur on this HP printer are 10.000X Supply memory error and 10.100X Supply memory error. These errors occur unexpectedly. However, you can clear them easily.

The messages 10.000X Supply memory error and 10.100X Supply memory error are displayed on the screen when your printer fails to communicate with the toner cartridge. X indicates the toner cartridge that is causing this error. (0- black; 1- cyan; 2- magenta; 3- yellow).

To clear this error message, reinstall the toner cartridge if it is not installed properly. To do so, follow the below instructions.

  • Turn on the HP LaserJet printer.
  • Open the front door of the printer.
  • Check whether the toner cartridge is installed properly.
  • If not, remove and reinstall it correctly.

HP LASERJET PRO M402N SERVICE ERROR 79

If the HP LaserJet Pro M402n printer service error 79 is displayed on the screen, then carry out the simple troubleshooting instructions given below.

  • Turn off your HP printer completely.
  • After 30 seconds, turn on the printer and check whether the service error 79 is cleared.
  • If not, check whether your printer firmware is up-to-date.
  • Update the firmware if available.
  • Make sure that your printer is connected directly to the wall outlet.
  • Factory reset the printer settings if the above solutions don’t clear the service error 79.

HP LASERJET PRO M402N SLOW PRINTING

  • Initially, make sure that your printer is connected to the computer that meets the printer’s system requirements.
  • Check whether the printer settings are configured correctly. If not, reconfigure them correctly, and then perform the print operation.
  • If the USB cable that you’re using is too long or damaged, then replace it.
  • Reinstall the printer driver if you have installed the wrong one, or if you encounter this issue after updating your computer OS.
  • Make sure that your printer firmware is up-to-date.
  • Restart the printer.
  • If necessary, factory reset the printer settings.

HP LASERJET PRO M402N STUCK ON PRINTING DOCUMENT

Basically, this issue occurs when more print jobs are queued. To resolve this error, delete the queued print jobs and restart the print spooler on your computer. (Note: The following instructions are suitable only for the Windows OS).

  • Make sure that your HP printer is turned off.
  • Now, on your computer, open the Services window.
  • Select and right-click on the Print Spooler option.
  • Click on the Stop button.
  • Now, go to the PRINTERS folder on your computer.
  • Remove all the queued print jobs.
  • Turn on the printer and print a test page.
  • If the printer prints the test document successfully, then it means the "printer stuck on printing" issue is resolved.
  • Otherwise, reinstall the printer driver to resolve the issue.

HP LASERJET PRO M402N NOT PRINT ON BOTH SIDES

This issue occurs if the print operation settings are not configured correctly.

  • Open the Printer software on your computer.
  • Go to the Print menu.
  • Make sure that your printer is selected correctly.
  • Now, go to the Finishing tab and check whether the Print on both sides or Duplex printing option is selected.
  • If not, select it, and then perform the print operation.

HP LASERJET PRO M402N MENU ACCESS IS DISABLED

“Menu access is disabled” is a rare issue that occurs unexpectedly. As soon as you encounter this issue, restart the printer. If the same error message “Menu access is disabled” appears on the screen, even after restarting the printer, then factory reset the printer. Refer to the above instructions to reset your HP printer settings to the default settings. To get remote assistance in performing the same, contact us.