HP Laserjet 1020 Plus Printer Troubleshooting [Quick Guide]

In the following sections, we have provided solutions for some of the commonly occurring issues on the HP LaserJet 1020 Plus printer. The issues include: Printer not connected, Printer offline, Paper jam issue, and Scanner not working. Make sure that you follow the HP Laserjet 1020 Plus Printer troubleshooting steps in an orderly manner to solve the printer problems.

 

HP Laserjet 1020 Printer Not Connected

 
  • As the first and the foremost step, simply restart your HP printer and the computer.
  • If you are using a USB cable to make the connection, make sure that the cable is connected properly.
  • Try disconnecting and connecting the USB cable from both sides.
  • Also, confirm that the cable is connected to the USB port of the printer and not to the Network port, Line jack, Ext Jack, or any port other than the USB port.
 
  • In the case of an Ethernet cable, ensure that the cable is properly connected between the printer and the router.
  • Check the firewall settings on your PC.
  • In case the firewall is active on your PC, it may not allow the HP Smart application to work correctly.
  • Ensure that you are using the appropriate printer driver for your HP printer.
  • If the issue persists, uninstall the old printer drivers and reinstall the new ones on your computer.
 

HP Laserjet 1020 Printer Offline

 
  • Make sure that your printer has a reliable power supply.
  • If your HP printer’s LCD screen is blank, it means that the machine is not powered on.
  • Wake the machine from the sleep state.
  • Try connecting the printer to your computer either wirelessly (Wi-Fi) or via a wired connection (USB connection).
  • Check if the cartridges are installed appropriately.
  • Ensure that the printer is turned on with paper loaded into the input tray.

Now, follow these steps on your Windows computer.

  • Open the Control Panel window.
  • Click View devices and printers.
  • Open the Devices and Printers window.
 
Hp Laserjet 1020 Plus Printer Troubleshooting
  • Select your HP printer.
  • Remember that there should be a tick sign next to Set As Default Printer.
  • Also, ensure that the Use Printer Offline option is deselected.
 

HP Laserjet 1020 Paper Jam Issue

 

Some of the common reasons for the occurrence of paper jams are given below.

  • Placing too much paper in the input tray will lead to overloading and eventually end up in a paper jam.
  • If you are using the wrong kind of paper, then the printer keeps jamming.
  • If a paper jam has occurred on your printer, slowly remove the jammed paper from the printer.
  • If there are pending jobs on your printer, it might also lead to a paper jam.
  • If the Print command is not working, don’t repeat the same Print command frequently, which leads to a printer queue. This could potentially be one of the reasons for the occurrence of paper jams. Wait patiently and see whether your HP printer is responding to your commands.
  • Once done, unplug all the connections and plug them back in.
 
HP Laserjet 1020 Paper Jam Issue
  • Restart your HP LaserJet 1020 Plus printer.
  • Sometimes, there may be some hardware issues (physical connections), so try to solve the same.
  • If the paper jam is due to a software issue, then try to uninstall the drivers and reinstall the latest printer drivers on your PC.

Now, follow these steps on your Windows computer.

 

HP Laserjet 1020 Scanner Not Working

 
HP Laserjet 1020 Scanner Not Working
  • Check whether the Power light on your HP LaserJet 1020 Plus printer is turned on.
  • A routine physical check is always important in any form of troubleshooting.
  • If you notice any spots on the copies, try to clean the glass surfaces with a lint-free cloth.
 
  • Check whether the cable connections are held firmly (USB cable, Ethernet cable, power cable).
  • In case of a wireless connection, check whether your HP printer is available for network printing or not.
  • Open the HP Smart app and configure the scanner settings according to your requirements.
  • Download and install the latest HP scanner driver from the manufacturer’s website.
  • Update the drivers from time to time to avoid issues in the future.
  • Configure the firewall settings to allow the machine to perform well.
  • If you find that the colors are inaccurate, then confirm that the correct original type is set.
  • However, as the last option, you can reset your HP LaserJet 1020 Plus printer.