Brother Mfc-9560cdw Scanner Problem

• At first, perform the basic troubleshooting process. Check if the printer is turned on. Verify whether the supplied power cord is securely connected at both ends. If it is not connected properly, disconnect and reconnect the power cord. Load your originals and then check if your printer is scanning properly.
• Secondly, you need to ensure that the scan settings are set properly, and they are correct. Most importantly, verify that the scanner icon is listed in the Scanners and Cameras section. Here’s how to check.
• On your Windows computer, click the Start menu. Type Control Panel in the search bar. From the search results, select the Control Panel option. It directs you to the Control Panel window.
• You’ll find the search bar in the Control Panel window. Type “scanner” in the search field. Later, select the View Scanners and Printers option under the Devices and Printers section.



• Navigate to the Properties window. If you can see the scanner driver listed and are able to edit the scan settings, you need not worry about the driver. It means the correct scanner driver is downloaded. If you do not find any scanner driver on the list, download the scanner driver from the official Brother website. Do you wish to download the scanner driver? Look at this section.
• Using the default web browser, go to the official Brother website.

• Enter the printer name in the search bar and then click Search. It directs you to the Downloads page.
• Choose the appropriate OS and then click Download next to the required scanner driver.
• After downloading it, navigate to the Downloads folder on your Windows computer. Double-click the downloaded file and perform the on-screen instructions. When prompted, select the connection method. The available connections methods are Wireless and USB connections.

When asked, agree to the end-user license agreement. Complete the on-screen instructions as instructed to finish installing the required scanner driver. This quick-fix will surely resolve the scanner problem.

• It’s time to check the IP address of your scanner, using which you might resolve the scanner problem. Here’s how to do it.
• Initially, open the scanner properties dialog box on your Windows computer. Don’t know how to open it? Just go to the Control Panel. Search for the Scanners and Cameras option. Choose the Scanner Properties option.



• Next, click on the Network setting option and enable Specify your machine by address.
• Confirm the IP address and then click OK.
• In case the issue is not fixed, and you still face the scanner problem, refer to the next solution.

• On your Windows computer, navigate to the Windows Firewall section. Check for the Customize settings option.
• Check if the Windows Firewall option is disabled. If not, disable it without any further delay.
• Suppose you cannot scan the document when you are using the Control Center utility, it means that the problem is with the utility. So, just ensure that you update the Control Center utility. You need to update it by downloading the Control Center utility from the official Brother website.

• After downloading it, just navigate to the downloaded file on your Windows computer and double-click the file. It mostly helps you fix the problem. Run the software that you’ve downloaded and perform the on-screen instructions.

Check if the document is getting scanned properly while using the Brother MFC 9560CDW printer. By now, the scanner problem should be resolved.